Terms of Service

1. Agreement to Terms

By accessing or using LodgeHQ (“the Platform”), operated by VisaTasker Pty Ltd (ABN 52 696 192 677) (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform.

2. Eligibility

LodgeHQ is designed for use by registered migration agents in Australia. By creating an account, you represent that you are either a registered migration agent (holding a valid MARN issued by the Office of the Migration Agents Registration Authority) or an authorised employee of a registered migration practice.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You must enable two-factor authentication if handling sensitive client data.
• You must not share your account with unauthorised individuals.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorised access at support@lodgehq.com.au.

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations.
• Upload malicious software, viruses, or harmful code.
• Attempt to gain unauthorised access to other users' accounts or data.
• Interfere with the security or integrity of the Platform.
• Use automated tools to scrape, crawl, or extract data from the Platform.
• Resell or sublicense access to the Platform without our written consent.

5. Subscriptions & Payment

• Access to LodgeHQ requires a paid subscription after the 14-day free trial.
• Subscription fees are billed monthly or annually via Stripe.
• All prices are in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise.
• We reserve the right to change pricing with 30 days' notice.
• Refunds are handled on a case-by-case basis. Contact support@lodgehq.com.au.

6. Data Ownership

You retain full ownership of all data you upload to or create on LodgeHQ, including client records, documents, and case files. We do not claim any intellectual property rights over your data.

You grant us a limited licence to process, store, and transmit your data solely for the purpose of providing the Platform's services.

7. Data Export & Portability

You may export your data at any time through the Platform's built-in export functionality. Upon account termination, we will make your data available for export for 30 days before deletion.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We are not liable for any downtime, data loss, or service interruptions caused by factors beyond our reasonable control, including but not limited to infrastructure failures, cyberattacks, or natural disasters.

We will provide reasonable notice of scheduled maintenance where possible.

9. Limitation of Liability

To the maximum extent permitted by law, LodgeHQ and VisaTasker Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of the Platform.

LodgeHQ is a practice management tool. We do not provide legal advice or migration advice. You are solely responsible for the accuracy and compliance of your immigration work and client advice.

10. OMARA Compliance

LodgeHQ provides features to assist with OMARA compliance obligations, including conflict checks, CPD tracking, and audit trails. However, compliance with the Migration Agent Regulations 1998 and the Code of Conduct remains your sole responsibility.

11. Termination

• You may cancel your subscription at any time through Settings or by contacting support.
• We may suspend or terminate your account for breach of these terms, non-payment, or illegal activity.
• Upon termination, your data will be retained for 30 days for export, then permanently deleted.

12. Modifications to Terms

We may modify these terms at any time. Material changes will be communicated with at least 30 days' notice via email. Continued use of the Platform after changes take effect constitutes acceptance.

13. Governing Law

These terms are governed by the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact