Managing deadlines and reminders

LodgeHQ tracks two kinds of deadlines: the ones we generate automatically from visa subclass rules, and the ones you add by hand. Both drive the reminder system.

Automatic deadlines

When you create a matter and pick a visa subclass, LodgeHQ seeds the standard deadlines for that subclass — for example, a 28-day s56 response window, or a bridging visa expiry. These appear on the matter page and on your main dashboard.

Manual deadlines

1. Open the matter page.
2. Click the Deadlines tab, then Add Deadline.
3. Enter a title, date, and whether the client should see it in their portal.

Automated reminders

A daily cron job runs every morning and sends reminder emails for deadlines hitting in 7, 3, and 1 days. You and, optionally, the client both get notified.

Client portal view

Deadlines marked as client-visible appear in the applicant's portal so they can see exactly what's coming up next.